{"id":11326,"date":"2017-02-09T16:28:12","date_gmt":"2017-02-09T05:28:12","guid":{"rendered":"https:\/\/macquarietechnologygroup.com\/?p=11326"},"modified":"2023-03-01T16:37:10","modified_gmt":"2023-03-01T05:37:10","slug":"net-promoter-score-best-suited","status":"publish","type":"post","link":"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/","title":{"rendered":"Is NPS or net promoter score best suited to teams or individuals?"},"content":{"rendered":"

Net promoter score best suited for…<\/h3>\n

You’re an Australian small business owner who’s heard a lot about net promoter score. Where in the business is net promoter score best<\/a> suited? Many businesses grapple with how they apply the scoring system to their business. They narrow the starting position down to looking at either \u2018individuals\u2019 or \u2018teams\u2019.<\/p>\n

Since NPS relies on the question \u2018how likely are you to recommend this company to your friends or colleagues?\u2019. One could argue that it\u2019s not \u2018individuals\u2019 but \u2018teams\u2019 the organisation should look at, since net promoter looks at the company.<\/p>\n

How do you install net promoter score?<\/h3>\n

If a business is looking at implementation, teams are one of the places to start assessing how your business could use net promoter score best<\/a>. In most business teams, people want to be part of one (rather than excluded from one) and are often prepared to work harder to be a valued member. Teams rely on teamwork, so when everyone is using the same standard scoring measure, the team can then be assessed more evenly. The benefits of performance evaluation are great for the business, and ultimately it\u2019s great for the customer.<\/p>\n

With NPS or net promoter score, you\u2019re not rating the employee, you are looking at the company. The NPS is a short survey of overall experience, whereby multiple contacts from one team or several teams can be included.<\/p>\n

What did Macquarie Technology Group do?<\/h3>\n

Many Macquarie Technology Group<\/a> business customers experience different facets or areas of our business. Some of the areas include; service delivery, training, maintenance, customer service, billing and the list goes on. By giving customers the voice to assess the business holistically and simply. It provides a great platform for action. We listen. And then we make changes towards improvement.<\/p>\n

The power of NPS for business is when the organisation utilises the results to build more business. With this lens in mind, achieving great NPS results as a team makes it easier to acquire new business. Gaining more business, by doing good business and improving the customer service.<\/p>\n

Although it may be easier to say the answer lies with \u2018everyone\u2019, both teams and individuals. It ultimately relies on teams working together to improve the customer experience<\/a>.<\/p>\n

\n

\"Macquarie<\/a><\/p>\n

Watch the Macquarie Technology Group NPS net promoter score best suited explainer video.<\/a><\/strong><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Net promoter score best suited for… You’re an Australian small business owner who’s heard a lot about net promoter score. Where in the business is net promoter score best suited? Many businesses grapple with how they apply the scoring system to their business. They narrow the starting position down to looking at either \u2018individuals\u2019 or […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1],"tags":[334,335,338,336,276,43,45,274,337],"class_list":["post-11326","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-australian-business","tag-consumers","tag-customer-experience","tag-individuals","tag-macquarie-telecom-group","tag-net-promoter-score","tag-nps","tag-rob-baker","tag-teams"],"acf":[],"yoast_head":"\nDoes the Net promoter score (NPS) best suited to teams or individuals?<\/title>\n<meta name=\"description\" content=\"Is net promoter score best suited to teams or individuals? 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