{"id":11673,"date":"2017-10-10T12:20:35","date_gmt":"2017-10-10T02:20:35","guid":{"rendered":"https:\/\/macquarietechnologygroup.com\/?p=11673"},"modified":"2023-03-01T16:35:52","modified_gmt":"2023-03-01T05:35:52","slug":"great-customer-service","status":"publish","type":"post","link":"https:\/\/macquarietechnologygroup.com\/news\/great-customer-service\/","title":{"rendered":"Customers driving Macquarie Technology Group\u2019s investment"},"content":{"rendered":"<p>Customers across <a href=\"https:\/\/macquariecloudservices.com\/\">Macquarie Cloud Services<\/a> and <a href=\"https:\/\/macquariegovernment.com\/\">Macquarie Government<\/a> business units are responding so strongly to the Macquarie \u201cspecial sauce\u201d that the company will invest up to $11m this year to support growth, Macquarie Technology Group CFO Brent Henley told the CommsDay Congress in Melbourne today.<\/p>\n<p>Mr Henley said that Macquarie Technology Group\u2019s customers were paying their bills much faster, buying additional services and were more likely to stick with Macquarie, even in highly competitive sectors like Telecom.<\/p>\n<h3>Great customer service, key to investment.<\/h3>\n<p>He said this was a direct response to Macquarie\u2019s continually improving customer service, as demonstrated by its <a href=\"https:\/\/macquarietechnologygroup.com\/net-promoter-score\/\">Net Promoter Score<\/a>, which has now reached <strong>+68 NPS<\/strong>, at the head of the pack for all Australian businesses.<\/p>\n<p>View the <a href=\"https:\/\/macquarietechnologygroup.com\/wp-content\/uploads\/2017\/10\/CFO-CommsDay-Presentation.pdf?group-post-link\" target=\"_blank\" rel=\"noopener\">Macquarie Technology Group customer service &#8211; CFO CommsDay presentation<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customers across Macquarie Cloud Services and Macquarie Government business units are responding so strongly to the Macquarie \u201cspecial sauce\u201d that the company will invest up to $11m this year to support growth, Macquarie Technology Group CFO Brent Henley told the CommsDay Congress in Melbourne today. Mr Henley said that Macquarie Technology Group\u2019s customers were paying [&hellip;]<\/p>\n","protected":false},"author":56,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1],"tags":[454,448,451,452,338,41,54,449,280,258,276,43,45,450,453],"class_list":["post-11673","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-australian-businesses","tag-brent-henley","tag-cfo","tag-commsday","tag-customer-experience","tag-customer-service","tag-customers","tag-investment","tag-macquarie-cloud-services","tag-macquarie-government","tag-macquarie-telecom-group","tag-net-promoter-score","tag-nps","tag-special-sauce","tag-telecom"],"acf":[],"yoast_head":"\n<title>Macquarie 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