Macquarie Telecom now provides mobile services using parts of Telstra\u2019s 4G mobile network via their existing relationship with Telstra Wholesale.<\/p>\n
Macquarie Telecom has launched a program to upgrade all of its end users who have mobile plans that use Telstra\u2019s mobile network to 4G for no additional charge.<\/p>\n
Announcing the launch of the 4G service upgrade program, Luke Clifton, Group Executive, Macquarie Telecom, said Macquarie is the first business to business telco offering the 4G service, and will migrate all customers who have mobile plans that use Telstra\u2019s mobile network \u2013 representing 70 percent of all its customers \u2013 to 4G.<\/p>\n
And, he said, the migration would be supported by an all-new portal giving users unprecedented control over the timing of their network switch over, a process that has historically been a logistical nightmare for businesses.<\/p>\n
\u201cThis reflects Macquarie Telecom\u2019s commitment to meeting customer needs by making the latest technology available to them as easily and quickly as we can,\u201d Mr\u00a0Clifton said.<\/p>\n
\u201cMacquarie\u2019s multi-carrier technology mix, and strong customer focus,\u00a0means we can offer our customers tier one\u00a0<\/span>levels of technology without them being locked in to one supplier, and wrapped in Macquarie Telecom\u2019s industry redefining level of customer service,\u201d he said.<\/p>\n \u201cNot everyone will need or want 4G, but adding to the suite of options is important for us in delivering against our key value proposition \u2013 the best service, the best prices, the closest fit to the customer needs. \u201cWe have spent months carefully thinking through how the switch will affect our client\u2019s business operations and how we can make it possible for customers to activate and deploy new mobile technology without disrupting their business operations,\u201d he said.<\/p>\n \u201cMacquarie\u2019s commitment to its customers is clear. Firstly, when we can avail ourselves of new technology, we will upgrade our service to our customers. But, our commitment to always looking for the next level of customer services and satisfaction goes beyond the technology, which is why we allow users to mix and match their underlying carriers according to need,\u201dMrClifton said.<\/p>\n \u201cOur Net Promoter Score of 59 is now so far ahead of any other telco, we simply don\u2019t bother to measure ourselves against other telcos.<\/p>\n \u201cThe only standard that matters is how we can continue to push the boundaries of highest standard of service we can deliver against the needs of each one of our customers,\u201dMr Clifton said.<\/p>\n For more information on this press release please contact David Foreman on\u00a00438121114<\/p>\n","protected":false},"excerpt":{"rendered":" Macquarie Telecom now provides mobile services using parts of Telstra\u2019s 4G mobile network via their existing relationship with Telstra Wholesale. Macquarie Telecom has launched a program to upgrade all of its end users who have mobile plans that use Telstra\u2019s mobile network to 4G for no additional charge. Announcing the launch of the 4G service […]<\/p>\n","protected":false},"author":12,"featured_media":2768,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[13,12,44],"tags":[242,308,309,310,243,164,62,311,43],"class_list":["post-9325","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","category-migrate","category-news","tag-4g","tag-customer-focus","tag-luke-clifton","tag-mobile-network","tag-mobile-service-provider","tag-mobility","tag-multi-carrier-mobile-fleet","tag-multi-carrier-technology","tag-net-promoter-score"],"acf":[],"yoast_head":"\n